How do I contact Zales?
Jan 11, 2022 · Zales Customer Service Phone Number (800) 311-5393, Email, Help Center. Jewelry and Accessories.
Is there a customer service number I can call?
If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-311-5393 during the hours below: Sunday: 12pm-9pm ET. Monday-Friday: 9am-10pm ET. Saturday: 12pm-10pm ET.
Does Zales have a trade up program?
Our customer service begins with the sale and never ends. Check our FAQ for answers to common questions, or contact us by mail or phone at the following: Phone: 888-498-7796
Does Zales have military discount?
Manage your account - Comenity
Can I pay my Zales bill over the phone?
To make a Zales credit card payment by phone, call the 24/7 automated payment service at 844-271-2708 and follow the prompts. Make sure to have your Zales credit card number and banking information handy to expedite the process.Feb 10, 2022
What credit score do you need for a Zales credit card?
Zales Credit Card is a great Credit Card if you have fair credit (or above). Their APR is quite high (above 20%). If you're looking to apply, we recommend at least a 630 credit score. If you're not sure what your Credit Score is, apply for a report, here.Mar 29, 2022
What bank is Zales credit card?
Comenity Capital BankCredit card offers are subject to credit approval. The Diamond Credit Card Accounts are issued by Comenity Capital Bank. To apply for The Diamond Credit Card an online Zales.com account is required.
Is Zales Diamond card a credit card?
The Zales Diamond Card, which is issued by Comenity Bank, is a standard store credit card good for purchases in Zales stores or online at Zales.com.Feb 23, 2022
Can I get a Zales credit card with bad credit?
Approval Requirements & Application Although store credit cards are often easier to obtain than open-loop cards, there is no evidence that the Zales Credit Card accepts bad-credit applicants. Instead, you'll likely need at least fair credit or better to qualify.
Can I use my Zales credit card at Piercing Pagoda?
No, you can only use your Zales Credit Card in Zales stores or online, at Zales.com. The only store cards that can be used anywhere are known as co-branded or open-loop cards and belong to a major credit card network that grants them worldwide acceptance.Mar 31, 2022
What company owns Zales?
Sterling JewelersSignet JewelersZales/Parent organizations
Is Kay and Zales the same company?
Zales versus Kay: The Verdict Both Zales and Kay belong to the same group of companies, so truthfully, they are not far from each other in advantages and disadvantages. The most striking criticism that experienced jewelers make of both brands is that their diamonds are low-quality and not AGS- or GIA-certified.Feb 24, 2022
Where do Zales diamonds come from?
Zales sells natural diamonds that come from two main sources: Canada and conflict-free areas. Canadian diamonds, which Zales sells under the “Arctic Brilliance” line, come from the northwestern part of the country, a region known as the Canadian Arctic.Sep 1, 2020
Does Zales sell real diamonds?
All Zales lab-created diamonds are independently certified for quality and are 100% conflict free - and all lab-created diamonds are covered by Zales Lifetime Diamond Guarantee. Visit your local Zales to experience lab-created diamonds in person.
Is Zales Comenity bank?
Yes. Visit comenity.net/zales and click on “Payments”. Accept terms and conditions and then navigate to the top banner for more details on how to pay your bill with your debit card. For any questions, please call Comenity Capital Bank at 1-844-271-2708 (TDD/TTY: 1-888-819-1918) or visit the nearest Zales store.
Can I use my Zales credit card at Kays?
Unfortunately, there is no possibility to use your Kay Jewelers credit card at other stores. It is a store credit card that is not affiliated with any major payment network. So it can only be used at Kay Jewelers stores.
How to contact Zales Outlet?
Shop your way - in-store, online or with a virtual consultant. We'll make it safe and convenient. Learn More >. Zales Outlet. The Diamond Store. 1-800-311-5393.
How to contact Comenity Capital Bank?
Do you have questions about The Diamond Card? Would you like assistance making a payment on your credit account? Contact Comenity Capital Bank LLC at 1-844-271-2708 (TDD/TYY: 888-819-1918 ) or use their automated service 24 hours a day.
Jewelery repair
I have purchased a plan to repair or replace my chain if the chain cannot be repaired. I now have to jump thru hoops to get a new chain
wedding ring fixed
bad customer service!!!!!!!! People don't call you when your item is ready for pickup and then when you ask for warranty on the work, THEY DON'T KNOW!!!!!
good service
I just want to praise the zales office in Toledo franklin park mall. they have been working with me on a ring I purchased and was not happy with. They bent over backwards to make sure I got exactly what I wanted. Jeff (manager) and his staff was most kind and helpful. I would recommend them to everyone. Happy at last
I'm worried now
So my diamond fell out the middle area of my ring recently. I'm scared because all these review posted. I just want some advice on what to expect. I have been waiting on the district maniger to call me, but she is on vacation. I do have warrenty.
6 weeks and still no ring
I ordered a ring online that said in stock and 3-7 days for processing. I paid for overnight shipping. Once it didn't show up I called after 3 days to see how long it would take since it was a gift. They told me wait the full 7 days so I did. On the 7th day when I called back they said it was out of stock and would be another month.
Non Honoring Warranty
My fiance' purchased a bracelet in Dec. 2012 for me for Christmas and for to wear in our wedding in Sept. 2013 (matches my dress) and he was talke into buying a warranty that covers lost, stolen, damaged, etc. The bracelet originally comes with a warranty so he was initially NOT interested in the extented warranty which costs $69.99.
Non honored ring warranty
I purchased my ring in 1999. When I purchased my ring I was told I had a life time guarantee. Because I was so pleased I purchased two diamond bracelets and a men's diamond ring, over the next 2 years. My first ring was channel set and the diamond fell out 3 times. Each time it was replaced. Last week I went in to have the same diamond replaced.
Cardholder Benefits
Note: The Zales The Diamond Card account is issued by Comenity Capital Bank. Review our Financial Privacy Policy and Online and California Privacy Policy for more information. California Residents: Visit this page to request that we Do Not Sell My Personal Information.
Important Information about Opening an Account
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.
