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direct express social security debit card phone number

by Geo Ledner Published 1 year ago Updated 8 months ago
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1-800-333-1795

How long until I get the direct express card?

To sign up for the Direct Express ® card, please contact our enrollment center between the hours of 8:00 AM CST to 6:00 PM CST Monday through Friday. Card Enrollment Center 1 …

What you must know about the Social Security debit card?

Learn more or to sign up for the Direct Express® card. On the GoDirect website, or. Call 1-800-333-1795 . Monday – Friday 8 AM to 8 PM EST . Or visit your bank or credit union.

Is direct express a checking account?

Aug 09, 2021 · There are three ways to contact Direct Express Card support: Option 1 – Call the Direct Express Phone Number You can call Direct Express customer service at 1-888-741-1115 for assistance. If you are calling from outside the United States, call 1-765-778-6290. Customer support agents are available 24/7 to help you with your questions.

What is a direct Express debit card?

Nov 08, 2015 · To reach customer service and speak to a live person, call the following numbers: Call 1-800-333-1795 (toll-free) and sign up to receive your payments on the Direct Express Card. This is only for those who do not currently have a card or have not signed up yet to get their payments sent to the card.

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How do I speak to someone at Direct Express?

Call One of These Direct Express Numbers to Speak To a Live Person. To contact Direct Express customer service, call the Direct Express phone number on the back of your card (1-888-741-1115). For TTY, call 1-866-569-0447. The International Collect Direct Express phone number is 1-765-778-6290.

How do I get a new Direct Express card?

If your card was lost or stolen, you will need to call Direct Express customer service at 888-741-1115, and your card will be replaced upon request. You get one free card replacement per year. After that, you are charged a $4 fee. If your card is about to expire, you will automatically be issued a new card.Apr 15, 2019

What number do I call to check my Direct Express card?

You can call the number on the back of the card at the top... 888-741-1115 and answer the questions, such as your pw and last four digits of your card.May 17, 2019

How long does it take to get a replacement Direct Express card?

7 to 10 daysIf your Direct Express® card is lost or stolen, immediately call the Direct Express® card toll free Customer Service Department number on the back of your card. Replacement card will arrive by standard mail within 7 to 10 days.

Can I get a replacement Direct Express card online?

Direct express does not offer online services for the replacement of a lost or stolen Direct Express card. If your card is missing, you will need to call Direct Express on their customer service line to file a report.

Can you track your Direct Express card?

Direct Express does not provide a tracking number for new cards that are mailed. If you have waited for more than 10 business days and your card has still not arrived, we suggest you call the Direct Express Customer Support phone number (888-741-1115) to find out what the issue is.May 28, 2020

How do I find my Direct Express account and routing number?

Direct Express doesn't make account and routing numbers publicly available for their cards. You will be assigned an account number and Comerica Bank (the card's issuer) does have a routing number, but you won't need it. You just need to sign up and activate your card.May 7, 2020

Is Direct Express considered a bank account?

The Direct Express® card is a debit card you can use to access your benefits and you don't need a bank account.

Will my stimulus check go on my Direct Express card?

Federal benefits are usually distributed via Direct Express card accounts and most recipients will generally get their stimulus funds in "the same way that they receive their regular benefits," the IRS said Tuesday.Apr 1, 2021

Can I get money off my Direct Express card without the card?

You cannot withdraw money from Direct Express without the card. The only ways to withdraw money are at an ATM, by obtaining cash back at a retail location, or by visiting any bank or credit union that displays the MasterCard acceptance mark and getting cash from a teller.May 15, 2019

What do I do when my Direct Express card expires?

A new Direct Express card should have been automatically mailed to you right before the end of the expiration month – in your case, before the end of February 2018. You should contact Direct Express customer service at 888-741-1115 to inquire about your replacement card. Hope this helps.Mar 22, 2018

What is Direct Express® Prepaid Debit Card?

The Direct Express® card is a prepaid debit card option for federal benefit recipients to receive their benefits electronically. With the Direct Ex...

Who is eligible for Direct Express® Prepaid Debit Card?

Anyone receiving Social Security, Supplemental Security Income, VA or other federal benefit payments can enroll. You no longer have to wait for the...

How do I apply for Direct Express® Prepaid Debit Card?

Learn more or to sign up for the Direct Express® cardOn the GoDirect website, orCall 1-800-333-1795 Monday – Friday 8 AM to 8 PM EST Or visit your...

How can I contact someone?

For more information about the program, please visit the GoDirect.gov website or contact the U.S Treasury Electronic Payment Solution Center at 1-8...

How to Speak to a Live Person at Direct Express

Call Direct Express Customer Service toll-free at 1-888-741-1115 (available 24/7)

Before You Call Direct Express Phone Number

Before you call the Direct Express Customer Service team, it is important to know what the top issues people call customer service for and what you should expect if you are calling about one of the following issues:

Check Direct Express Card Balance

There are 4 ways you can check the balance on your Direct Express Debit card:

How to contact Direct Express?

Direct Express Contact Phone Number. To reach customer service and speak to a live person, call the following numbers: Call 1-800-333-1795 (toll-free) and sign up to receive your payments on the Direct Express Card. This is only for those who do not currently have a card or have not signed up yet to get their payments sent to the card.

How to report a lost Direct Express card?

You may call customer service to: 1 Report a lost or stolen card 2 Get your Direct Express Card Balance 3 Review fee schedule 4 Ask questions about unauthorized transactions 5 File a dispute 6 Get a replacement card issued 7 Find information on in-network ATM brands 8 Reset your password reset 9 Change your ATM pin number changes, and more.

How much customer satisfaction does Direct Express have?

The United States Department of the Treasury reported in January 2020 that there is a 94% customer satisfaction with the Direct Express card.

How long does it take to get a replacement Direct Express card?

Some cardholders have reported waiting as long as 3 weeks to get a replacement card in the mail.

How to check direct express balance?

If you are looking for the phone number to check the balance on your Direct Express Card, we can help. You can use the Direct Express Customer Service Number to check the balance on your card. To contact Direct Express Customer Service, call their toll-free phone number at 1-888-741-1115.

How many fraud cases were there in 2017?

According to information provided by Comerica, in the one year after the feature was introduced to all Direct Express cardholders in August 2017, there were 480 cases of fraud. The total amount of confirmed fraud is almost $460,000, an average of nearly $1,000 stolen per affected individual.”.

What are the biggest complaints against Direct Express?

1. Difficulty in reaching Customer Service. Perhaps, the biggest complaint against Direct Express is the difficulty in reaching customer service. It does not matter what time of day or night you call, it is very hard to get a live person on the phone.

What is a Direct Express debit card?

signing up for the Direct Express® debit card. The Direct Express® card is a debit card you can use to access your benefits and you don't need a bank account. With the Direct Express® card program, we deposit your federal benefit payment directly into your card account.

How do I sign up for direct deposit for Social Security?

If you already receive Social Security or SSI benefits and you have a bank account, you can sign up for Direct Deposit by: starting or changing Direct Deposit online (Social Security benefits only), or. contacting your bank, credit union or savings and loan association, or. calling Social Security toll-free at 1-800-772-1213 (TTY 1-800-325-0778), ...

What to do if you don't get Social Security?

If you don’t get Social Security or SSI benefits yet but are planning to apply, tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit. If you already have an account, have your checkbook or a copy of your bank statement with you.

Can you ask for a PIN on Direct Express?

Direct Express ® will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express ® customer service immediately by calling the number on the back of your card.

Can I use my Mastercard at ATMs?

You can also use your Card at ATMs that display a Mastercard ® logo. There are no Card fees for many of these Transactions. (See Section X, "Fees") To use your Card at ATMs or to get cash back when using your Card to make purchases, you must use your PIN.

Can I use my Mastercard debit card at ATM?

You can also use your Card at ATMs that display a Mastercard ® logo.

What is the number one issue with Direct Express?

The number one issue Direct Express cardholder call customer service for is fraudulent charges on their debit card. First, the cardholder who is a victim of fraud wants to begin the process of getting their money back quickly. Most Direct Express cardholders are on a fixed income and having someone take money from their account illegally means they ...

Why are cardholders unhappy?

Therefore, even though we have provided detailed instructions and tips on how to speak to a human, cardholders are unhappy because it takes too long to get someone on the phone. Some of the urgent issues they need resolved are the following:

How to get fraud resolved faster?

If you have fraud on your account or need a replacement card, rather than waiting days to get someone on the phone, send a letter so they can get started on your issue while you try to get someone on the phone.

What is a Social Security Direct Express card?

The Social Security Direct Express card is a prepaid debit card that allows you to use your Social Security benefits. Anyone who receives Social Security or Supplemental Security Income benefits is eligible to use the card. Use the Social Security debit card anywhere that accepts MasterCard debit cards or to get cash from an ATM, ...

How long does it take for a Direct Express replacement card to arrive?

Your replacement card should arrive in the mail within seven to 10 days. 3.

What is a PIN number?

Your card comes with a personal identification number ( PIN) that you use to authorize transactions or withdrawals. You can also have your transactions processed as "credit" rather than "debit," which means you sign for purchases instead, as you would with a credit card.

Is Direct Express a credit card?

While it looks and swipes like a credit card, the Direct Express card is not a credit card. No credit check is necessary to receive the card or to have your benefits deposited to the card each month. 3. When you make purchases, you’re not borrowing money, and there’s no balance to repay each month.

Does Direct Express require a bank account?

The card is serviced by Comerica Bank, which is based in Dallas, Texas. 1. You don’t need a bank account to get the card or to access your funds, which makes it a good choice if you’re not a bank customer. Having a Direct Express card also eliminates expensive check-cashing fees.

Who is Thomas Brock?

Thomas Brock is a well-rounded financial professional, with over 20 years of experience in investments, corporate finance, and accounting. Paper checks and direct deposits aren't always the most convenient ways to receive your Social Security or Supplemental Security Income (SSI) benefits. A paper check requires a trip to ...

What is a Direct Express debit card?

What Is the Social Security Debit Card? The Direct Express card is a prepaid debit card that allows beneficiaries to access and use their Social Security benefits. You can use the card at any ATM or point of sale terminals, so you don't need a bank account to receive your payment from the government or access your funds.

Who is Zia Sherrell?

Zia Sherrell is a digital health journalist with over a decade of healthcare experience, a bachelor’s degree in science from the University of Leeds and a master’s degree in public health from the University of Manchester. Her work has appeared in Netdoctor, Medical News Today, Healthline, Business Insider, Cosmopolitan, Yahoo, Harper's Bazaar, Men's Health and more.

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